FAQ

Frequently Asked Questions

Who We Are

  • LIV Natural Products are Goat Milk Skincare Products infused with CBD-Isolate; Handcrafted, Produced, Delivered, & Shipped from our Workshop in Shelbyville, IN
  • We include natural ingredients such as Fatty Acids, Succulent Oils & Humectants, CBD-Isolate, Vitamin E Oil, Neem Oil, Tamanu Foraha Oil, Shea Butter, Goat Milk, Honey, Turmeric, & Essential Oils in LIV Natural LLC products
  • Ingredients are Non-GMO, Pesticide-Free, Paraben-Free, Dye-Free, Gluten-Free, and Phthalate-Free

Hours of Operation

  • Customer service Monday – Friday;  9 am – 4 pm, EST
  • Product Manufacturing;  Seven days a week
  • We are a family-owned business that does it all!  Manufacturing products, fulfilling orders, packaging, preparing for shipment, social media, website updates, and more. We prefer to keep our overhead small to ensure quality control and keep our products affordable!
  • Contact Us with questions

When will I get my order?

  • LIV Natural Products are manufactured & distributed in Shelbyville, IN
  • All products legally shipped all over the continental USA
  • Shipping can take 7-10 business days
  • Option to purchase at a local Retail Shop near you

Do the product(s) expire?

We always recommend the "use by" date that is listed on the product package.  All are guaranteed one (1) year after the product is packaged.  The product will still be effective, but possibly not as strong.

Can I travel with CBD products?

TSA has made official announcements that traveling with hemp-derived CBD topical skincare products with less that 0.3% THC is acceptable, LIV Natural, LLC always recommends you speak with the local TSA directly or prior to going through TSA.  LIV Natural, LLC is not able to advise legally on this.

How should I "store" my products?

As with any handcrafted topical product a cool, dry place is prime.  Keep out of extreme heat and/or cold.  If your preference is to keep the cream or gel in the refrigerator, totally fine, but not necessary.  

Website Info

  • LIV Natural LLC is not responsible for typographical errors or misprints

  • Product Availability, Product Pricing, Shipping Fees, and Promotions are subject to change without formal notice

Directions for use

  • Apply topically to any area needed extra pain relief (Neck, Back, Elbows, Knees, Shoulders, Muscles etc)

  • Apply as needed, a little goes a long way!

  • Store at room temperature, out of extreme heat or cold, and direct sunlight

  • Expiration/Best Before Date: One year of Batch ID Testing listed on the label

  • Please review the complete ingredient list prior to purchase;  LIV Natural LLC is not responsible for allergic reaction

  • If you have known skin allergies, patch test a small area prior to using LIV Natural Products

  • If irritation occurs, discontinue use

  • Keep out of reach of children;  *Not for use on children under 18 or Pregnant/Nursing Mothers
U.S. Food and Drug Administration (FDA) DISCLOSURE

The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease. The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. The testimonies from our customers best describe how our products have worked for them. As always, you should consult with your healthcare professional for any skin changes or issues.

LIV Natural is not legally able to make recommendations/guarantees for drug tests on our THC-free topical products.  We cannot make any claims on whether our products will show up or not on a drug test.  The CBD-Isolate contains less than 0.3% CBD which is certified by the COA, 3rd party lab test results.

Third Party Lab Testing Results >>> COA